REVIEWS

exceptional

I had a roof leak 7 years after a new roof was installed by storm chaser roofers. The leak was caused by improper installation by unskilled workers. It looked good after install because I had a home inspector check it and the problems hidden because they were under the shingles. Ryan from Fidus pinpointed the problem area and sent over a highly qualified roof tech named Donald. The man called ahead, worked quiet as a mouse and showed me before and after photos. I could not be more pleased with everything. Thank you Team Fidus E. Austin

Highly professional with great communication. Company has a great reputation. Everything was explained very well and all my questions were answered. Fidus made me feel like they put the customer first.

Honestly, Fidus was close to the house and I just plain took a chance. My experience with roofers has never been favorable- it was like dealing with drunken pirates. HOWEVER, from the minute I talked to their receptionist, scheduled a consult (and ultimately a work order), and talked with Chris, I felt like I was in good hands with Fidus. On the appointed day (a HOT one!), Marcellus showed up and went straight to work. A little while later, Chris showed up and assisted in the repair of a badly leaking skylight. The quote included a separate price IF the skylight was not reusable and that was SO much better than getting blindsided by an upcharge. I did general contracting for 40 years and I insisted on getting up on the roof and Chris explained exactly how the repair would go and I was impressed by his knowledge and professionalism. Chris and Marcellus completed the repair, cleaned up, and removed the scrap instead of shoving it in my trash can like the last bunch of hacks. In today's world, you live and die by your customer service and quality of work and for me, Fidus Roofing has exceeded on both points.

We have a historic home in downtown St Augustine and Fidus did an exceptional job. Payton the sales rep was very professional explaining many of the aspects and differences for roofing materials, warranty and insurance implications. He was the only rep that asked to go into our attic and look at the condition. Nate was our on-site ‘general’ overseeing all of the tear off, wood replacement and installation. He also helped us out as we had a bathroom fan installed and his team did the cut out and installed the cap and duct work (fixing a problem caused by the electrician who installed the fan). Nate was extremely professional and walked us through some of the challenges of a historic roof…while the 1×6 boards were not rotted over 100 years of new shingles many of the boards were broken or cracked. A lot of wood needed to be replaced and Fidus ownership provided us a discount…greater appreciated. We are having an addition to the home and will have Fidus back for the work…they are an exceptional company to work with…

Ryan and James from Fidus did a wonderful job On our roof. Ryan and his crew handled the job very timely, as well as professionally.. The Workmanship was excellent. Fidus came to my rescue to fix a roof that my initial contractor screwed up. Highly recommend Fidus And Ryan For all your roofing needs. Very pleased.

Roof leaking around flashing but since it was just out of 5 year warranty by FIDUS, I had to pay for the fix. Ryan came by gave me a quote $550 to seal flashing. I called FIDUS several times to get the work scheduled but took 2 weeks to get someone over to fix leak. As a matter of fact, I wasn't contacted by FIDUS (Teresa) that the work finally got scheduled. I just so happened to call (for the 3rd time over the 2 week period) for scheduling status and was told Nate was heading over THAT DAY. As luck would have it, I was home that day. Nate came to perform repair and did a really good job. He identified the cause and location of the leak and sealed it with high quality sealant. He was very professional and helpful in answering all my questions. After getting an initial inspection by David Lau, it was determined that I had hail damage to my roof that would be covered by my insurance. After signing the contract, David was not very responsive to my request for information and when I did speak with him, he either didn't have the information or made up answers that later were found to be misleading at best. That said, I ended up speaking with the owner, James Suplee, who was very helpful. He understood my concerns and assigned manager, Craig Chaney and Matt Brain, to handle my contract. Matt is assigned to the beaches and although he's a nice guy, he wasn't responsive. Conversely, his boss Craig Chaney was very responsive and helpful in getting my roof scope of work documented, identifying work that was missing on the original adjuster document, amending the contract and insurance claim several times, working with my insurance company to justify amended work and scheduled the roof replacement that accommodated my schedule. Walter Smith, Project Manager, for the roof demolition and installation was top notch! He stayed on site for most of the project, addressed supply shortages, discussed progress/concerns with me daily and completed the work ahead of schedule. I hired an independent, licensed home inspector to assess my roof prior to work and upon completion. My inspector had some suggestions of work additions that were added to the scope of the work by FIDUS and covered by my insurance. He verified that the roof was complete per plan and installed properly. He gave the job high marks with no issues. I would have given a 5 star rating if it wasn't for a couple of FIDUS staff that weren't helpful as previously mentioned. I recommend FIDUS for roof projects and I highly recommend that you make sure to request Craig Chaney and Walter Smith to handle your project.

A company rep. (Payton) responded very quickly to my concern. He visited my home, saw the problem I had and provided a solution. A few days later a company employee arrived and installed the equipment that would resolve the problem. Good response, quick solution and implementation. Peter Harris

Fidus performed a roofing job for one of my neighbors. After receiving a very favorable recommendation of the work they had performed, I contacted Fidus. Ryan Dickey was my first point of contact. Subsequently, he provided an estimate for the roof replacement. I accepted that offer and after that it was a smooth process. Work proceeded on the promised date and the job was completed in one day. The work crew was very efficient. When the job was completed, the clean-up was immaculate. As a satisfied customer, I would urge anyone needing a roof replacement to strongly consider Fidus. Dale Weaver

Great Service! Peyton is awesome and Teresa is too.

Have been doing business with FIDUS for over 10 years and always had a great experience. Jim and his team are solid folks. I highly recommend them.

Nate and Peyton met with us several times along the way to answer our questions and go over the project. Fidus pays a lot of attention to the details which turned out to make quite a difference in the project. We are very pleased with the beautiful additions to our home.

Nate Morton, Peyton and their crew are first rate. Twelve hours they were at it. Took care of problems as they happened. No rolling the dice when you choose Fidus. Impressive work.

Friendly crew, prompt. Great job and great crew! Very pleased 😁

The crew did a fantastic job! They were thorough, and took photos of their work. They were also on time and reiterated the work they were there to do before getting started. I highly recommend Fidus! I am very happy with them!

Fidus Roofing, Construction & Pavers completed two major projects for our church, replacing a long sidewalk, several walkways, and a garden bed with beautiful pavers. From the beginning, their team took the time to meet with us multiple times to discuss options and alternatives. The renderings they provided were especially helpful, allowing us to visualize the different designs and gather input from our congregation before making decisions. Both projects were completed on schedule, and the team worked closely with us to determine the best locations for material deliveries and staging. They provided detailed estimates for several options, giving us the flexibility to choose the scope that best fit our needs. Most importantly, the final cost matched the original estimate with no surprises. We are extremely pleased with the finished results and have received many positive comments from our church members. I highly recommend Fidus for any paver project. Be sure to ask for Peyton – he was professional, responsive, and a pleasure to work with throughout the entire process.

The team at Fidus Roofing is simply outstanding. My initial contact was with Ryan Dickey. Ryan came by, at my request, to provide an estimate for a new roof for my home. He was on time for our meeting and came prepared with multiple estimates to review. After a discussion with my wife we, agreed to a price that included our roof as well as new gutters/gutter guards. Once the contract was signed, Stephanie engaged with our HOA for approval of the work to be done and kept us fully apprised of the status of our application. Once approved, Stephane reached out with the project start date and explained what we should expect day by day. Nate, our project manager, reached out prior to the project start date, introduced himself and committed to being onsite every day and being our point of contact for any and all questions. The project went amazingly. Nate & Ryan checked in frequently during the process to ensure the highest quality of work was being performed and that we were fully satisfied. The teams installing the roof and the gutters were fantastic. Our home and yard were treated with the upmost respect – construction debris was thoroughly clean up at the conclusion of the project. Ryan & Nate both reached out to ensure our satisfaction. Since our first meeting, the team at Fidus have been great to work with. There are lots of choices for roofing professionals in Jacksonville. Important to us are the reputation of the provider, quality of work, cost of the service, quality of the warranty, open communication and timeliness. Given these requirements and the project results, we are absolutely certain Fidus is the best choice.

My service with Fidus is always excellent. Brought a house with some roof issues and they did my repairs. Love this company and would recommend them to everyone.

Ryan inspected our attic in search of a leak based on a water stain in the ceiling. There was no evidence of water in the attic, so he returned the next day with a supervisor and crew. After a hose/water test, they determined a combination of rain and directional wind drove water up into a small crevice, probably only once. They filled the crevice to prevent a future event. Everyone was polite, helpful, efficient, and kept us fully informed.

Peyton was great. They were quick, efficient, and professional. Love the results!

Very professional operation, work done as promised, and cleaned up the yard. Highly recommended FIDUS.

Even though we had a small roof repair, the work was completed with the same quality and customer satisfaction as if they were replacing the entire roof. I can wholeheartedly recommend them for any roof work you need done. We will definitely use them for any future repairs or if the roof needs to be replaced.

So glad we chose FIDUS to install new roof for Ocean Condos Vilano Beach. From the beginning to completion the whole process was very professional and all work was done according to the proposal. It was a pleasure working with Craig. Highly recommended them!!